Frequently Asked Questions

Ordering & Payment

A: Simply browse our selection of products, add your chosen items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

A: We accept major credit and debit cards and PayPal flexible payment options.

A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed, changes or cancellations may not be possible.

Shipping & Delivery

A: Currently, we only ship within the UK. We offer fast and reliable delivery to ensure your products arrive promptly.

A: Standard delivery usually takes 3-5 working days. For made-to-order products and goods shipped in from Europe please refer to the product timeline on the listing page

A: We offer free shipping for most orders over £150. However, there are exceptions for goods imported to goods from Kave Home and Cane-Line. Shipping and importation costs vary depending on the size and weight of your order. You can view the shipping cost at checkout before completing your purchase.

Returns & Exchanges

A: We offer a 30-day return policy for unused and unopened items. Please refer to our returns policy page for detailed information on how to return your items.

A: To return an item, please contact our customer service team for a return authorisation number and further instructions. Ensure your items are securely packaged and include your order details inside the package.

A: Yes, you can exchange an item within 30 days of purchase, provided it is in its original condition. Contact our customer service team to arrange an exchange.

Product Information

A: Detailed product information can be found on each product’s page. If you need further information, please contact our customer service team.

A: We strive to offer a range of eco-friendly products. Look for the eco-friendly information on product pages for sustainable and environmentally friendly items.

Customer Service

A: You can contact our customer service team via email at or by chat (a real human will answer) or by phone at 02087130594. Our team is available Monday to Friday, 9 am to 5 pm.

A: Yes, we offer a free gift message service. You can add your message on the Notes section at checkout.

A: Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our courier’s website.

Feel free to adjust any of these questions and answers to better fit your specific policies and services!

Clock Trouble-Shooting

A: Click here for our comprehensive guide to getting your clock up and running smoothly.


A: Click here for our comprehensive guide on how to measure wall for wallpaper.

A: Click here for our step-by-step guide on how to wallpaper a wall.