Delivery


DELIVERY COSTS AND TIMINGS

We strive to deliver your order as quickly as possible. Due to our extensive range of furniture and light fittings, not all items are always in stock. As a result, your order may occasionally not be ready for immediate dispatch. If this occurs delivery is usually within the delivery estimates at the time of order. If this does not fit your schedule, we will gladly offer a refund. Our free delivery apply to UK mainland purchases, and we may apply additional charges for certain brands, overseas deliveries or remote parts of the UK.

Please wait until your goods arrive before booking an electrician or decorator. Supplier delays can occur, and we cannot be held responsible for costs related to late delivery of products ordered from us.

Upon receipt, please thoroughly check your items. Any breakages or missing items must be reported in writing within 24 hours. We will assist with resolving any issues after this period but reserve the right to pass on any associated costs.

Stock goods under 20kg

  • Standard UK Delivery (3-5 working days) £4.95 on orders up to £100
  • Standard mainland England, Scotland, Wales Delivery (3-5 working days) Free on stock items over £100

As we work with a number of different brands, delivery times can vary. Here are the different estimates depending on which brand you are buying:

Estimated delivery time for large/furniture goods delivered directly from our suppliers:

  • Le Feu - 3-5 business days
  • Extreme Lounging - 2-4 business days
  • Banwood - 15-20 business days
  • Hill Interiors - 3-20 business days
  • Ivyline - 2-4 business days
  • Maze - 8-10 business Days
  • Mindy Browne - 3-7 business days
  • Trimm Copenhagen - 8-12 business days
  • Broste Copenhagen - 4-6 weeks
  • NLXL - 10-15 business days
  • Humble - 3-7 business days
  • Graypants Lighting - 2-4 business days
  • Lyon Beton - 2-3 business days
  • Avalana - 6-14 business days
  • Creative Lab Amsterdam - 6-15 business days
  • Mathieu Challieres - 10-15 business days
  • Brand Mckenzie - 5-10 business days
  • Josephine Munsey - 6-14 business days
  • Cane-Line - 10-15 business days
  • Garden Trading - 7-10 business days
  • Pilke - Lighting 10-20 business days
  • Kave - Home 3-4 weeks
  • Thomas Kent - 2-7 business days

Any brand not listed here please see the individual product description for up to date delivery times.

Once your item has left our warehouse, we’ll send you an email with your parcel information. Most stock orders are dispatched by our automated system. Orders are shipped automatically direct from our warehouse in Yorkshire, once your order is placed we have no way of stopping or amending your order.

      Pre-order and Special Order items may take longer to dispatch as indicated by the approximate guideline on the order pages. We may split your order if your order consists of stock and pre-order items. Carriers we use for the express and standard deliveries include Royal Mail Tracked, DPD, DHL and Parcelforce and these are sent on 3-5 working day services for stock items. Once your order has left our warehouse, you'll be sent tracking details. Orders received after 12 noon will be processed the next working day. Our warehouses do not currently operate on Weekends or Public Holidays.

       

      Made To Order Items

      Made To Order purchases such as sofas, art posters, fabrics, lampshades and wallpapers will be sent out as soon as they are available. This usually takes between 5 and 14 working days. These special orders are non-returnable and we recommend a sample is ordered prior to purchase.

      Furniture and Large Items

      We aim to delivery furniture and large order items within 3-28 workings days but some items may take longer to for addresses further afield and for bulky items. Once your order is placed, we will contact you to advise a delivery date and then make arrangements for the delivery.

      Large furniture items and mirrors may be scheduled for delivery by van drop off or curb side pallet deliveries and tracking for these items may not be available. We will indicate a delivery date near to the day of delivery and the drivers are asked to contact you one hour prior.  

      Pallets may not be taken away by the delivery drivers.

      Pre-Order Items

      Our Pre-order service allows you to purchase goods ahead of the release date or to guarantee obtaining a popular product not presently stocked by us. Purchases will be sent out as soon as they are available.

       

      We aim to deliver goods within 30 days unless otherwise indicated or agreed. For lost parcels claims, please allow up to 14 days from dispatch before reporting an item missing. If delivery advice has confirmed the item as delivered and you do not have it, please check with your neighbours and Local Delivery Office. If you have not received your order after 14 days from dispatch, please contact us, so we can initiate a search and lost item process.

      If you have ordered multiple items, your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. Please wait until your delivery due time has passed before contacting us for missing items.

      For damaged products, incomplete orders or dispatched orders that don't arrive within the expected period, please contact us from the Help button on the website. Further details about our Returns and Refund Policy can be found here.

      HELP WITH A DELIVERY

      If your item is out of stock, we’ll email to let you know within 24 hours. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed, and the item will be shipped to you. If it’s still not available within 28 days, your order will be cancelled, and you’ll be refunded unless it’s a pre-order item.

      Sorry, we can't currently deliver website orders to BFPO addresses or to address we believe to be insecure such as PO Boxes. We have currently suspended deliveries abroad due to the new customs tariffs. 

      We deliver to most postal areas in the UK, including Northern Ireland. However, geographical location and carrier availability can restrict our service. We may not always be able to deliver specific large decorative and furniture items to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man. 

       

      Beaumonde Retail Ltd,  5th Floor, 167-169 Great Portland Street, London, W1W5PF